[REVIEW WITH COUNSEL] This document is a first draft provided for internal planning and has not been approved by legal counsel. Do not rely on it as final policy.
Refund Policy
Plain-language summary
This policy explains when you may be eligible for a refund of coin purchases and how to request one.
1. Overview
Virtual item purchases, including Coins, are generally final. Refunds are provided only where required by law or where a purchase was made in error or as the result of a technical failure.
2. Coin purchases
If a coin purchase was not delivered, was charged incorrectly, or was made without authorization, you may be eligible for a refund or credit. Refunds are issued to the original payment method where possible.
3. How to request a refund
Contact support through the Help Center within 30 days of the purchase. Include your receipt, the date, and a description of the issue. We review requests on a case-by-case basis.
Version history
| Version | Effective date | Summary of changes |
|---|---|---|
| 1.0 | 2026-10-31 | Initial draft for review. |